All integrations
Zoho Desk
Help DeskZoho
Customer service help desk. Create, update, search and reply to tickets, add comments, and manage contacts and accounts.
20 actions
Actions
Steps your workflow can run in Zoho Desk.
List departmentsList the help desk's departments. A ticket belongs to one.
List agentsList the help desk's agents, the people tickets are assigned to.
List ticketsList tickets, newest first by default, optionally filtered.
Get ticketGet one ticket with its contact, assignee and department.
Create ticketCreate a ticket. Choose an existing contact by id, or give an email address: Zoho Desk reuses the contact with that email or creates one.
Update ticketChange a ticket's fields. Only the fields you fill in change. Set the status to Closed to close it, or choose an assignee to assign it.
Delete ticketsMove tickets to the Recycle Bin. Zoho Desk keeps them there for 60 days, where they can be restored.
Search ticketsFind tickets by text, subject, number, email, status, people or creation date. Text fields accept * as a wildcard.
List ticket conversationList the emails and other messages on a ticket, each with a summary. Use 'Get conversation message' for a full message.
Get conversation messageGet one message on a ticket in full, as HTML and plain text.
Send email replyEmail a reply to the customer on a ticket. It goes to the ticket's email address unless you give others, from the department's default From address unless you choose one.
Add ticket commentAdd a comment to a ticket: a private note for agents by default, or a public one the customer can see.
List ticket commentsList the comments on a ticket.
List contactsList contacts (customers).
Get contactGet one contact with their account.
Create contactCreate a contact (a customer). Only the last name is required.
Update contactChange a contact's details. Only the fields you fill in change.
Search contactsFind contacts by email, name, phone or account. Text accepts * as a wildcard. Useful to find a contact before creating a ticket.
List accountsList accounts (customer companies).
Create accountCreate an account (a customer company) to group contacts.
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