All integrations
Zendesk
Help Desk
Manage Zendesk support tickets, comments, users and organizations, and search across all of them.
20 actions
Actions
Steps your workflow can run in Zendesk.
Create ticketCreate a Zendesk ticket with a subject and description, and optionally set the requester, priority, type, status, tags, assignee and group.
Get ticketRetrieve every field of a single Zendesk ticket.
Update ticketChange a ticket's subject, status, priority, type, assignee, group or tags. Only the fields you set are changed.
Delete ticketDelete a ticket. It moves to Zendesk's deleted-tickets list, where an admin can still restore it.
List ticketsList the account's tickets, newest or oldest first.
Add ticket commentAdd a reply or an internal note to an existing ticket. A public comment is visible to the requester; a private one is not.
List ticket commentsRead the full conversation on a ticket, oldest first by default.
Search ZendeskSearch tickets, users, organizations and groups with Zendesk search syntax, for example 'type:ticket status:open'.
Create userAdd an end user, agent or admin to Zendesk. Only a name is required.
Get userRetrieve every field of a single Zendesk user.
Get connected accountShow which Zendesk account this connection acts as, and what role it has. Useful for checking a connection works.
Update userChange a user's name, email, role, phone, organization, tags or notes. Only the fields you set are changed.
Delete userDeactivate a user. Zendesk refuses if the person is the requester of any existing ticket.
Search usersFind users by name, email address or external id: the usual way to turn an email address into a Zendesk user id.
Create organizationCreate an organization to group users by company. The name must be unique across the account.
Get organizationRetrieve every field of a single Zendesk organization.
Update organizationChange an organization's name, email domains, details, notes or tags. Only the fields you set are changed.
Delete organizationPermanently delete an organization from Zendesk.
List organizationsList the account's organizations.
List groupsList the agent groups tickets can be assigned to, with their numeric ids.
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