All integrations
Crisp
Help Desk
Work Crisp conversations, messages and contact profiles with a workspace API token.
20 actions
Actions
Steps your workflow can run in Crisp.
Get Crisp workspaceGet the connected workspace's name, domain and status.
Get Crisp availabilityWhether the workspace shows as online, away or offline. It is online when at least one operator is online.
List Crisp operatorsList the workspace's operators (team members).
List Crisp conversationsList conversations with optional search, status, assignment and date filters. On the Free plan Crisp only keeps recent history.
Create Crisp conversationStart a new conversation, optionally naming the visitor. Crisp hides the conversation until a visitor message arrives.
Get Crisp conversationGet a conversation's state, visitor and unread counts.
List Crisp messagesGet the latest batch of messages in a conversation. To page further back, chain the earliest timestamp returned into Before.
Send Crisp messageSend a text message, or an internal note only your team sees, as the operator or, for a text message, as the visitor.
Mark Crisp messages readMark a conversation's messages as read: all of them, or only specific ones by fingerprint.
Change Crisp conversation stateMark a conversation pending, unresolved or resolved.
Get Crisp visitor detailsGet the visitor details on a conversation: name, email, phone, subject, segments and custom data.
Update Crisp visitor detailsSet the visitor's name, email, phone, subject, segments or custom data. Only fields you fill in change.
Assign Crisp conversationAssign a conversation to an operator. Assignment may need a paid plan.
Delete Crisp conversationPermanently delete a conversation and its messages.
List Crisp people profilesList contact profiles, with optional search and dates.
Create Crisp people profileAdd a contact profile. The Free plan holds up to 100 profiles.
Get Crisp people profileGet a contact profile by people ID or email.
Update Crisp people profileChange a contact profile. Only fields you fill in change.
Add Crisp people eventAdd an event, such as 'Upgraded plan', to a profile's timeline.
Delete Crisp people profilePermanently delete a contact profile.
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