What can I automate with the ServiceNow integration?

Raise and update ServiceNow incidents, change requests and problems, look up users and groups, and read or write any table on the instance. Lodol supports 20 actions for ServiceNow, which you can combine with any other app in a workflow.

How do I connect ServiceNow to Lodol?

Authenticate ServiceNow once from your workspace and every action and trigger it supports becomes available to drop into a workflow. There is no glue code to write or maintain.

All integrations

ServiceNow

Help Desk

Raise and update ServiceNow incidents, change requests and problems, look up users and groups, and read or write any table on the instance.

Get Started Browse all integrations

20 actions

Actions

Steps your workflow can run in ServiceNow.

Create incidentRaise a ServiceNow incident, and optionally set the caller, category, impact, urgency, state, assignee and group.

Get incidentRead every field of one incident, by its number (INC0010023) or its sys_id.

Update incidentChange an incident's summary, state, impact, urgency, category, assignee, group or resolution. Only the fields you set are changed. Resolving an incident is this action with the state set to Resolved and a close code and close notes filled in.

Add incident commentAdd a comment or an internal work note to an incident's activity log. An additional comment is visible to the caller and notifies them; a work note is not.

List incidentsList incidents, filtered by state, assignee, group or caller, or by any ServiceNow encoded query.

Create change requestRaise a change request, with its type, risk, planned window and the plans a change board expects to read.

Get change requestRead every field of one change request, by its number (CHG0030041) or its sys_id.

Update change requestChange a change request's summary, state, risk, planned window, plans, assignee or group. Only the fields you set are changed.

List change requestsList change requests, filtered by state, type or group, or by any ServiceNow encoded query.

Create problemOpen a problem record for the underlying cause behind one or more incidents.

Get problemRead every field of one problem, by its number (PRB0040012) or its sys_id.

List problemsList problem records, filtered by group or by any ServiceNow encoded query.

Create userAdd a person to ServiceNow. Only the user name is required, and it has to be unique across the instance. No password is set, so the record cannot sign in until an administrator gives it one.

Get userRead every field of one user, by sys_id, user name or email address - the usual way to turn an email address into the sys_id an assignment needs.

List usersList users, filtered by department or by any ServiceNow encoded query - for example a name that starts with 'Riv'.

List groupsList the assignment groups on the instance, with their sys_ids - how a workflow turns a group name into something it can assign to.

List recordsRead records from any table on the instance - requests, catalog tasks, configuration items, a custom table - with a ServiceNow encoded query.

Get recordRead one record of any table by its sys_id.

Update recordWrite fields onto any record by its sys_id. Only the fields you name are changed; every other column keeps its value.

Delete recordDelete one record from any table by its sys_id - an incident, a change request, a user, anything the connected user is allowed to delete. This is permanent.