Chatwoot

• New conversationRuns when a conversation starts in Chatwoot, from a contact or an agent. Conversations started before the workflow was turned on don't run it.

• List conversationsList conversations, most recently active first, by status, assignee, inbox, label or words.
• Get conversationGet one conversation: who it's with, its status, labels, assignee and latest message.
• Start conversationStart a conversation with a contact in an inbox, with a first message.
• Send messageReply in a conversation, or add a private note only agents see.
• List messagesList a conversation's recent messages and notes, oldest first.
• Set conversation statusOpen, resolve, mark pending or snooze a conversation.
• Assign conversationAssign a conversation to an agent, or to a team.
• Set conversation labelsSet a conversation's labels, replacing the ones it has.
• Set conversation prioritySet how urgent a conversation is.
• List inboxesList the account's inboxes, or only those of one kind, such as API or email.
• Find contactsFind contacts by name, email, phone number or your ID for them, most recently active first.
• Create contactAdd a contact, with an email, phone number or your own ID for them.
• Change contactChange a contact's name, email, phone number, your ID for them or custom attributes.
• Delete contactDelete a contact and their conversations. It cannot be undone.

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