Respond.io

• Get contactGet a contact by id, email or phone: name, details, custom fields, tags, lifecycle stage, assignee and conversation status.
• Create contactCreate a contact with an email address or phone number, then read it back so its id is available to later steps.
• Update contactChange a contact's name, email, phone, language, country, picture or custom fields. Only the fields given change.
• Create or update contactUpdate the contact matching an id, email or phone, or create one when none matches. Returns the contact's id.
• List contactsList or search contacts by name, email or phone, optionally only those with any of some tags, at a lifecycle stage or assigned to a user. One page at a time.
• Delete contactDelete a contact and its conversation history.
• Add tags to contactAdd up to 10 tags to a contact, creating any that are new.
• Remove tags from contactTake up to 10 tags off a contact.
• List contact channelsList the channels a contact is reachable on, with when they last messaged on each.
• Update contact lifecycle stageMove a contact to a lifecycle stage, or clear its stage.
• Add comment to contactAdd an internal comment to a contact's conversation. Only your team sees it.
• Assign conversationAssign a contact's conversation to a user, or unassign it.
• Open or close conversationOpen a contact's conversation, or close it with an optional closing note and summary.
• Send messageSend a contact a text, an attachment or an email on a chosen channel, or on the channel they last used.
• Get messageGet one message in a contact's conversation, with its content, direction, sender and delivery status history.
• List messagesList the messages in a contact's conversation, newest first.
• List usersList the workspace's users with their role and team. Invited users who have not accepted yet are not included.
• List channelsList the messaging channels connected to the workspace.
• Create tagCreate a workspace tag with a description, colour and emoji.
• Delete tagDelete a workspace tag by name, taking it off every contact.

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