LiveAgent

• List ticketsList LiveAgent tickets, filtered by status, department, agent, tags, customer or creation/change date, newest or oldest first. LiveAgent returns at most 10,000 tickets per filter - narrow by date to read further back.
• Get ticketGet one LiveAgent ticket: its status, subject, customer, department, agent, tags and custom fields.
• Create ticketCreate a LiveAgent ticket as if the customer had emailed your support address: who it is from, which address and department it goes to, the subject and the first message.
• Update ticketChange a LiveAgent ticket's subject, status, department, agent, customer or custom fields, and add or remove tags. Only the fields you fill in change.
• Delete ticketDelete a LiveAgent ticket.
• List ticket messagesList a LiveAgent ticket's conversation: each message group (an email, chat or call) with who sent it and its messages.
• List contactsList LiveAgent contacts (customers), optionally only those matching column values such as a company id.
• Get contactGet one LiveAgent contact with all its details.
• Create contactCreate a LiveAgent contact with a name, email addresses, phone numbers, company and custom fields.
• Update contactChange a LiveAgent contact. Only the fields you fill in change; email addresses and phone numbers replace the current lists.
• Delete contactDelete a LiveAgent contact, keeping their tickets unless you choose to delete those too.
• List companiesList LiveAgent companies, optionally only those matching column values.
• Get companyGet one LiveAgent company with all its details.
• Create companyCreate a LiveAgent company with its name, email addresses, phone numbers and custom fields.
• Update companyChange a LiveAgent company. Only the fields you fill in change; everything else is kept.
• Delete companyDelete a LiveAgent company, keeping its tickets unless you choose to delete those too.
• List tagsList every LiveAgent ticket tag with its id and colours.
• Create tagCreate a LiveAgent ticket tag.
• Delete tagDelete a LiveAgent ticket tag.
• List departmentsList LiveAgent departments with their agents and online status.

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