Rackspace Email Admin

• New Rackspace mailboxTriggers when a mailbox is added to a Rackspace Email domain. Checks the domain's mailbox list on a schedule; renamed mailboxes do not trigger it.

• List domainsEvery domain on the Rackspace Email account, with how many mailboxes each has paid for, how many are in use and how many are free.
• Get a domainOne domain's mailbox allowance: how many mailboxes it has paid for (mailboxLimit), how many are in use (mailboxesInUse), how many are free, and the standard size a new mailbox gets. Check it before creating a mailbox - Rackspace refuses to create one on a full domain.
• List mailboxesThe mailboxes on a domain, with each one's size, how much of it is used, whether it is blocked, when it was created and when someone last signed in. Rackspace writes those dates in US Eastern time; createdAt and lastLoginAt give the same moments in UTC.
• Get a mailboxEverything Rackspace holds on one mailbox: size and use, whether it is blocked, where it forwards, its auto-reply and its contact card. If the mailbox was deleted in the last 14 days, the step fails with the date it was deleted and says it can still be restored.
• Create a mailboxAdd a mailbox to a domain. The domain needs a free mailbox - use 'Onboard a new mailbox' to have that checked first, and to have a password made for you. Rackspace says a new mailbox can take up to 15 minutes before it can be signed in to.
• Update a mailboxChange a mailbox's size or its contact details. Only the fields you fill in change; the rest stay as they are.
• Rename a mailboxGive a mailbox a new address on the same domain, for example after a name change. Rackspace keeps the old address as an alias, so mail sent to it still arrives.
• Reset a mailbox passwordSet a new password on a mailbox. Anyone signed in with the old one - including mail apps and phones - has to sign in again. The password is never included in the output.
• Block a mailboxStop anyone signing in to a mailbox. Blocking does not cancel it: the mailbox keeps receiving mail and Rackspace keeps billing for it. Delete it to stop the billing.
• Unblock a mailboxLet the owner of a blocked mailbox sign in again.
• Set mailbox forwardingForward a mailbox's mail to up to 15 addresses, or leave 'Forward to' empty to stop forwarding. Rackspace removed forwarding from its own control panel in 2022 while the API still offers it, so the step reads the mailbox back and reports whether the change took ('applied'). Rackspace says to allow at least 15 minutes before forwarding starts.
• Set a mailbox auto-replyTurn a mailbox's automatic reply (vacation message) on with a message, or off. Rackspace removed auto-replies from its own control panel in 2022 while the API still offers them, so the step reads the mailbox back and reports whether the change took ('applied').
• Delete a mailboxDelete a mailbox and its mail. This is what stops Rackspace billing for it. For 14 days afterwards it can be brought back with its mail using 'Restore a mailbox'; after that it is gone for good.
• Restore a mailboxBring back a mailbox deleted in the last 14 days, with its mail, under the same name. It needs a new password, and a free mailbox on the domain.
• Get mailbox spam settingsHow a mailbox's spam filter is set (on, off or exclusive) and what happens to spam: delivered to the Spam folder, deleted, marked [SPAM] or sent to another address.
• Update mailbox spam settingsChange a mailbox's spam filter. Fields left blank keep their current setting. 'Exclusive' accepts mail only from the safe senders list. The Spam folder limits apply only when spam goes to the Spam folder, and a forwarding address only when it goes to another address.
• List a mailbox's blocked or safe sendersThe entries on one of a mailbox's four lists: blocked senders, safe senders, blocked IP addresses or safe IP addresses.
• Add to a mailbox's blocked or safe sendersAdd addresses, domains or IP addresses to one of a mailbox's block or safe lists, all in one change. Rackspace refuses to block the mailbox's own domain.
• Remove from a mailbox's blocked or safe sendersTake addresses, domains or IP addresses off one of a mailbox's block or safe lists, all in one change.
• Replace a mailbox's blocked or safe sendersMake one of a mailbox's block or safe lists exactly the entries given: anything missing is added and anything extra is removed, in one change. Leave 'Entries' empty to clear the list.
• Offboard a mailboxLock a leaver out of their mailbox in one step: block it and give it a random password nobody is told. Optionally forward their mail and set an auto-reply at the same time. The mailbox keeps receiving mail and Rackspace keeps billing for it until it is deleted. Alias memberships are not changed.
• Onboard a new mailboxCreate a new starter's mailbox, checking first that the domain has a free mailbox and that the name is not taken - or deleted recently enough that it should be restored instead. Leave the password blank to have a strong one made; it is returned once as temporaryPassword for a later step to pass on, and is kept with this run's history, so ask the starter to change it.
• Find a mailbox by custom IDFind the mailbox whose custom ID is exactly this value - such as an employee number from your HR software - so a workflow started by another system can act on the right mailbox. 'found' is false when no mailbox has it.
• List inactive mailboxesMailboxes nobody has signed in to for a number of days, including ones never signed in to that are older than that. Useful for finding mailboxes you pay for and no longer use. Blocked mailboxes are left out unless you include them, though they are billed too.

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